At IGENZ, our mission is to deliver quality diagnostic services to patients and health care providers. We do this as a cohesive team with the right expertise and skills, always seeking to improve our knowledge and ability.

We are driven by a strong sense of purpose and ethics. We care deeply about our clients, our team and upholding our commitments. We strive to make a positive difference every day.

Our values help us to be aligned as a team and to stay true to our culture as we continue to aim for excellence in everything we do, realise our full potential and ultimately achieve our goals.

To ‘make a positive difference every day’ we focus on:


  • We genuinely care about each other, our clients and our community.
  • We spend time nurturing relationships within the team and with our key stakeholders.
  • We are here for our clients. We are available and responsive. Timely and clear communication is one of our top priorities.
  • We value and appreciate the personal experience, the individual and how we can help.

Continuous Improvement

  • We seek out ways to continually improve – we don’t want to stay still.
  • We are open to new ideas, technologies and processes.
  • We question and challenge what we do and how we do it – with respect and professionalism.
  • We provide opportunities to grow, develop and succeed.
  • We strive to be innovative, achieving meaningful, positive change.


  • We are committed to providing the best service possible.
  • We deliver outstanding quality, accurate and ethical professional services
  • We understand that timeliness of results is paramount.
  • We embrace continuous learning and development opportunities to up-skill and ensure our work is of the highest standard.


  • We are dependable – we deliver on our commitments.
  • We are open and honest in our communications.
  • We demonstrate good judgement.
  • We acknowledge and learn from our experiences.


  • We respect each other and embrace diversity.
  • We communicate professionally.
  • We maintain positive, supportive working relationships.
  • We value what each individual brings to the team.
  • We actively encourage different opinions – everyone has a voice.